RETURN & REFUND POLICY
We want you to love what you ordered. If something isn’t quite right, we’re here to help.
What are the Requirements for a Return? All items must be unwashed, unworn, with all tags attached and returned to us within 30 days from initial delivery date. Basically in an “I just tried it on really quick” condition.
How Does a Refund Work? Once we receive and inspect your return, a refund will be issued for your original purchase price. No refunds are issued for shipping and handling fees. Refund processing time can be up to 10 business days from our receipt of the item. An email will be sent confirming your accepted returned. Any item not accepted will be returned to you.
Who Pays Return Shipping? Customer’s are responsible for all return shipping. We encourage tracking for all packages as we are not responsible for anything lost in transit to us.
How Do I Complete a Return?
Please email us at returns@dka.us with the following information:
Your Name:
Your Address:
Your Phone Number:
Your Email Address:
Your Order Number (check your email):
The Item You are Returning:
The Reason for Return (please be specific):
Then please send items to:
Attn: Returns
Collective Waters
416 Boston Post Road
Suite 210
Sudbury, MA 01776
What if my Order is Damaged or Incorrect?
We’re sorry! If you received a damaged or incorrect item:
Please contact us within 7 days of delivery including photos and a description of the issue. We will make it right ASAP with a replacement or refund.
Do You Need Additional Help?
Our customer service team is here for you. Reach us at info@dka.us or 978-254-3373, Monday–Friday from 9 AM–5 PM EST.
